Refund policy

All Sales Are Final

We do not accept returns or exchanges under any circumstances. All purchases made through byvelani are final.

Please review your order carefully — including size, color, and item details — before completing your purchase. By placing an order with byvelani, you agree to and acknowledge this policy.

Damaged or Incorrect Item

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at shopwvelani@gmail.com with your order number and clear photos of the issue. We will review each situation on a case-by-case basis.

Order Cancellations

Orders cannot be cancelled or modified once they have been placed and processed. Please double-check your order details before submitting.

Questions?

If you have any questions before placing your order, we encourage you to reach out to us at shopwvelani@gmail.com. We are happy to help!